Frequently Asked Questions

Counselling is a collaborative process where a trained therapist helps individuals, couples, or families work through emotional, psychological, or behavioural challenges. In a counselling session, you can expect a safe, non-judgmental space where you’ll explore your thoughts, feelings, and experiences, gaining insight into patterns and developing coping strategies. Your therapist will collaborate with you to set actionable goals, introduce helpful techniques, and support your growth in a way that aligns with your unique values and needs.

You might consider counselling if you're feeling overwhelmed, struggling with a specific issue (e.g., anxiety, depression, relationship challenges), or simply want support in understanding yourself, your past, or aligned your future goals with your unique values. Senja believes there is always something to learn from counselling and is why she has accessed services herself for years. If you are unsure if counselling is the next best step for you, consider booking a free 20-minute consult to get more information about services (information about booking under counselling > services & pricing).

Most counselling sessions are 50 minutes, though longer sessions can be arranged if needed. Session costs range from $150-170 per session depending on the type of services. Flexible sliding scale prices are considered on a case by case basis as detailed in the pricing section of the website. These details can be found under counselling > services & pricing.

Senja Wellness offers up to three sliding scale spots for clients experiencing financial constraints that make the standard fee a barrier to care. Decisions about fee reduction are made collaboratively, considering your current life circumstances and the availability of sliding scale spaces at the time of inquiry. Proof of income is not required. If you’re interested, you are welcome to reach out via email or an initial consult call to discuss current availability. The reduced rate range is $90–$120 per 50-minute individual counselling session. Asking about sliding scale will not affect your access to services at the standard rate.

Senja is a Canadian Certified Counsellor (CCC) - this is covered by some extended health benefit programs. If you are unsure if your sessions will be covered, feel free to send us an email (senjawellness.services@gmail.com) or discuss this in your free introductory consult. Please note that Senja does not offer direct billing at this time. If you are needing support finding a registered professional that aligns with your benefit plan, Senja is happy to use her network to make recommendations.

To respect counsellor's time, the industry standard of 24-hours notice to cancel or reschedule your appointment is requested. If a session is cancelled within the 24-hour window and is NOT due to extenuating circumstances (emergencies or sudden illness), the cancellation fee of the session price may be applied.

The most common letters designate the education a counsellor has obtained and an association they have registered with. At this time, British Columbia does not have a college regulating the field of counselling, therapy, or psychotherapy so all associations are voluntary but some are more widely acknowledged. Voluntary registration provides regulation and ensures adhere to a protective code of ethics. Common education credentials are an MSW (Master of Social Work), MACP (Master of Arts in Counselling Psychology), or a MC (Masters in Counselling). The other letters inform what regulatory body they have voluntarily associated with. The ones most commonly recognized by extended health benefits and insurance are CCC (Canadian Certified Counsellor), RCC (Registered Clinical Counsellor), and RSW (Registered Social Worker). Senja has a Master in Social Work (Clinical Focus) and is a Certified Clinical Counsellor.

Virtual sessions are conducted via secure video conferencing (via JaneApp) or phone calls. You will receive an email providing clear instructions on how to access your session, ensuring it’s as smooth and convenient as possible. With virtual sessions it is important to consider the environment when attending virtual sessions in regard to privacy and comfort. Senja is happy to support you in navigating these barriers.